Frequently Asked Questions (FAQ)

This guide answers common questions about PlayerPing and provides troubleshooting tips.

General Questions

What is PlayerPing?

PlayerPing is a sports event management application that helps organizers manage players, create events, send invitations, and track RSVPs. It supports multiple sports and provides tools for efficient event organization.

How do I create an account?

Navigate to the registration page
Enter your email address
Choose a secure password
Click "Register"

See the Getting Started guide for detailed instructions.

Is PlayerPing free to use?

PlayerPing is free to use for basic features. However, SMS and WhatsApp notifications require credits:

Email notifications - Free
SMS notifications - 1 credit per player
WhatsApp notifications - 1 credit per player (coming soon)

New accounts start with 50 free credits.

What sports are supported?

PlayerPing supports many sports including:

Soccer, Basketball, Tennis, Volleyball
Baseball, Softball, Hockey, Rugby
Cricket, Badminton, Table Tennis, Swimming
And more (select "Other" for additional sports)

Player Management

How do I add players?

You can add players individually or in bulk:

Individual: Use the "Add New Player" form
Bulk Import: Use "Import Players" with contact picker or paste

See the Player Management guide for details.

Can I import players from my contacts?

Yes! Two methods are available:

Native Contact Picker (Android) - Select directly from device contacts
Paste Contact List - Paste contacts from any source

See the Player Management guide for import instructions.

How do I edit a player?

Find the player in the player list
Click the pencil icon (✏️)
Make your changes
Click "Update Player"

Can I delete players?

Yes, click the trash icon (🗑️) next to a player and confirm deletion. Note: This will also remove their event responses.

Events

How do I create an event?

Navigate to Events
Click "Create Event"
Fill in event details (date, time, location, sport, required players)
Click "Create Event"

See the Event Management guide for complete instructions.

Can I edit an event after creating it?

Yes, open the event details page and click "Edit". You can modify all event details including date, time, location, and required players.

What happens if I delete an event?

Deleting an event removes:

All player responses
All time proposals
All ratings associated with the event

This action cannot be undone.

How do I know if an event is full?

The event details page shows roster status:

Men: X / Y - X confirmed out of Y required
Women: X / Y - X confirmed out of Y required

When both numbers match requirements, the event is full.

How do AI recommendations work?

In Select Players to Ping on the event details page, click AI Recommendations. You can optionally add context (e.g. "Prefer reliable players", "Need strong defenders"). The AI suggests players based on star ratings, past feedback comments, and response status. The top suggested players are highlighted with an AI badge and short reasoning. You can still select or deselect anyone. See Event Management for full details.

Invitations & RSVPs

How do I invite players to an event?

Two methods:

Individual Invitations - Select players and click "Ping Selected Players"
Broadcasting - Click "Broadcast to Club" to invite all club members

Use AI Recommendations (in Select Players to Ping) to get suggested players based on ratings and feedback. See Event Management for details.

See the Invitations & RSVPs guide for details.

How do players RSVP?

Players receive an invitation link via email/SMS/WhatsApp. They click the link and select YES or NO. Responses are saved immediately.

Can players see other players' responses?

No, players only see their own response status. Organizers can see all responses on the event details page.

What if a player doesn't receive an invitation?

Check notification settings are enabled
Verify player contact information is correct
Check spam/junk folders for emails
Ensure you have credits (for SMS/WhatsApp)

Time Proposals

What are time proposals?

Time proposals allow players to suggest alternative dates/times for events when the original time doesn't work for them.

How do I enable time proposals?

When creating or editing an event, check "Allow players to propose a new time/date".

How do I accept or reject a proposal?

From Event Page: Open event, find proposal, click Accept/Reject
From Email: Click Accept/Reject links in notification email

See the Time Proposals guide for details.

What happens when I accept a proposal?

Event date/time updates to proposed time
All other pending proposals are rejected
Proposer receives confirmation email
All players see updated event time

Credits & Notifications

How do credits work?

Credits are used for paid notifications:

Email - Free (0 credits)
SMS - 1 credit per player
WhatsApp - 1 credit per player (coming soon)

How do I purchase credits?

Go to Settings
Select a credit package
Complete payment through Stripe
Credits are added automatically

See the Credits & Notifications guide for details.

How do I check my credit balance?

Go to Settings and view "Current Balance" in the Credits section.

Can I get a refund for unused credits?

Contact support for refund inquiries. Credits are generally non-refundable but exceptions may apply.

Clubs

What are clubs?

Clubs help organize players by group and enable broadcasting to all members at once.

How do I create a club?

Create clubs when:

Adding a player (click "+ New Club")
Creating an event (click "+ New Club" in club field)

See the Clubs guide for details.

Can a player belong to multiple clubs?

Yes, players can belong to different clubs for different sports. Each club is sport-specific.

How does broadcasting work?

Broadcasting sends invitations to all club members who:

Play the event's sport
Match the gender filter (if selected)
Haven't already responded

Player Ratings

How do I rate players?

After an event date passes:

Open the event details page
Scroll to "Rate Players" section
Rate each player (1-5 stars)
Add comments (optional)

See the Player Ratings guide for details.

Can players see their ratings?

No, ratings are only visible to organizers. They help you make informed decisions when selecting players.

Can I edit ratings?

Yes, open the completed event and modify star ratings or comments. Changes save automatically.

Technical Issues

The page won't load

Check internet connection
Refresh the page
Clear browser cache
Try a different browser

I can't log in

Verify email and password are correct
Check caps lock is off
Try password reset if available
Contact support if issue persists

Settings won't save

Ensure you clicked "Save Settings"
Check internet connection
Refresh the page
Try again

Credits not updating

Refresh Settings page
Verify payment was successful
Check Stripe transaction
Contact support if needed

Mobile Usage

Does PlayerPing work on mobile?

Yes, PlayerPing is mobile-friendly and works on smartphones and tablets.

Can I use the contact picker on mobile?

Yes, Android devices support native contact picker. iOS users can use the paste method.

Is there a mobile app?

Currently, PlayerPing is a web application accessible through mobile browsers. A native app may be available in the future.

Best Practices

Organizing Players

Use clubs to group players
Keep contact information up to date
Use consistent naming conventions
Add email addresses when possible

Creating Events

Create events well in advance
Use clear, specific location names
Set realistic player requirements
Enable time proposals for flexibility

Managing Invitations

Send invitations early
Follow up with non-responders
Use broadcasting for large events
Monitor roster status regularly

Credit Management

Use email as primary notification method
Reserve SMS for urgent events
Monitor credit balance regularly
Purchase credits before running low

Getting Help

Where can I find more information?

Check the documentation guides
Review this FAQ
Contact support through the application

How do I contact support?

Use the Support page in the application or contact support directly.

Can I suggest features?

Yes, feedback and feature requests are welcome. Contact support with your suggestions.

Troubleshooting Tips

Players not appearing

Check alphabet filter isn't active
Verify players exist for the sport
Refresh the page

Events not showing

Check date filters
Verify events were created
Refresh the page

Invitations not sending

Check notification settings
Verify credit balance
Confirm player contact info
Check internet connection

Ratings not saving

Ensure event date has passed
Check you're rating confirmed players
Refresh the page
Try again

Getting Started - New user guide
Player Management - Managing players
Event Management - Creating events
Invitations & RSVPs - Sending invitations
Settings - Account settings

*Still have questions? Contact support through the application!*